Refund Policy/Guarantee

Authenticity Guarantee

Every watch we sell is meticulously inspected inside and out by our watch specialist trained in authentication. We firmly believe that every single one of our watches are accurately described and 100% authentic and offer a money-back guarantee on every watch if not as described or authentic so you can shop with confidence. Please contact us via email at contact@rare-wrist.com within 5 days of watch delivery to begin the return process.

Refund Policy

Buying a new watch is difficult, which is why we have a 5-day inspection period on every watch. If the size or condition wasn't what you expected- don't worry. As long as you contact us via email at contact@rare-wrist.com within 5 days of your watch delivery, and the watch is in the same condition as it was received, we will assist you in processing a return and refund. Buyer is responsible for return shipping cost including insurance. Please note that our tamper-proof watch sticker must still be on and unaltered to receive a refund. Once removed or altered, a watch can no longer be returned.

Please note that this is not a trial period. We take detailed photos and notes of every watch before shipping. Any servicing or new damage to the watch (including scratches, dents, water-damage, opening casebacks/removing links) will either void the refund or will be deducted from the final refund amount. 

Please do not ship back your watch without contacting us first, as we will provide an insured label. The cost of the label and insurance will be deducted from your refund amount. Unfortunately we will be unable to refund or return any watch after 5 days of delivery date.